Remote Oracle Remote DBA Support Plan & Prices
 

You get what you Pay For . . .

Top-notch Oracle consultants cost more than beginners but consistently provide a better value.  The savvy IT manager knows that an experienced Remote DBA is far more productive than a neophyte, and few managers want to trust their mission-critical database to beginners, regardless of their certifications.

Remote Database Administration Service All Burleson Oracle Support Consultants pass one of the most rigorous screening processes in the database industry.  Minimum qualifications include OCP-certification, outstanding communications skills and a decade of full-time experience.

We offer Oracle support plans and prices for every possible Remote DBA configuration:

• Client Requirements

• Basic Remote DBA services

• Multiple database discounts

• Remote DBA for RAC Clusters

• Additional Remote DBA support

Client Requirements:

All clients must provide secure external access to their Oracle database servers, either via dedicated dial-in or secure connections over the Internet.  The client must also possess a valid Oracle CSI number for access to Oracle Technical Support.

The client must have a test instance that is a faithful representation of the production schema and statistics, and use their test instance for the development and testing of all changes to the production Oracle system.

The client must agree to allow BC to pre-approve all production Oracle database changes.  This includes changes to the server environment including all files and directories owned by the Oracle user and the Oracle crontab.  For the database, this includes changes to scheduled jobs, initialization parameters, schema statistics, data files, tablespaces and SQL execution plans.

Remote DBA Services:

There are thousands of mid-cap companies that have a need for Oracle database administration but cannot justify the high cost of a full-time Oracle Remote DBA.  A prime solution is to use a Remote Database Administration service. Our remote Oracle Remote DBA service plans offer a cost effective alternative to hiring a full-time Oracle Remote DBA. Because we utilize sophisticated monitoring techniques, BEI can offer world-class remote Oracle database support at affordable prices.

BC's remote Oracle Remote DBA service provides 100% of the remote Oracle database administration needs for your company, and includes 24x7 access to our staff of 100% OCP Certified Oracle Remote DBAs. 

We require a 12 month service commitment and include the following services:

• Initial configuration review and problem identification
• Installation of Oracle statistics collection mechanisms and quarterly database growth summaries
• Hourly monitoring of your Oracle database for pending problems
• Periodic performance analysis & identification of tuning activities
• Twenty Four hour Oracle emergency support
• Reporting and resolving all serious Oracle alert log messages
• Free use of the BEI TablePack, ServerPack and AuditPack services
• Quick response emergency support for production database outages
• Four hours of free Remote DBA support every month.  You can use these free hours for any Remote DBA activity, including database analysis, system design, production migrations or personal mentoring.

All this, for only $1,400/month per database instance.

Multiple Database Discounts:

Leverage your investment!  BEI offers discounts for clients who have substantially similar Oracle databases in multiple environments.  An example of this would be a Oracle database with multiple copies in a test, development, QA and production environment.  Shops with multiple Oracle instances enjoy the following discounts over the $1,400/Month per- instance price.

Remote RAC Real Applications Clusters Support

BEI offers expert support for RAC systems, performed by our Oracle Certified Remote DBA staff.

Pricing is based on the number of clusters and the number of instances within each cluster.

Each cluster costs $1,400 per month, with a sliding scale cost depending on the number of instances within each cluster. 

In a RAC environment all instances (nodes) are monitored. The cost for monitoring is $1400/month for the first node and $500 per node for additional RAC nodes.

For example, if you have 4 nodes within a single cluster; the price is $1,400 + (3 * $500) = $2,900/month for a 4 node cluster (this also includes 4 free hours of consulting per month).

Also, remember that most shops development and QA clusters are also important. BC can provide you with fulltime Remote DBA support to ensure that your RAC developers are not inconvenienced by unplanned downtime.

Call now for a custom quote for  your environment.

Additional Oracle Remote DBA Services:

In addition to our Remote DBA support packages, BEI also offers complete Oracle Remote DBA services, billed on a $150 per/hour basis.  These services include virtually every Oracle task.

• Oracle database schema modifications
• Database reorganizations and row re-sequencing for performance 
• Migration of database objects
• User and security management
• Oracle data migrations and refreshing test databases
• UNIX support for AIX, HP/UX, Solaris, Linux  and DEC-UNIX
• New database set-up and configuration
• Set-up and installation of backup and recovery software
• Oracle disk architecture and disk load balancing
• Oracle SQL Tuning
• Oracle design reviews
• Installation of the Multi-threaded server
• Installation of Oracle Real Application Clusters RAC
• Creation of Oracle standby database and failover databases
• Installing advanced replication
• Installing the language pre-compilers (Cobol, C)
• Implementing change control procedures 
• Implementing KEEP & RECYCLE pools
• Implementing multiple blocksizes
• Building self-tuning database mechanisms
• Implement automatic segment space management
• Implementing new database features

Beware of Remote DBA hyperbole

Many Remote Oracle and Remote DBA services advertise themselves as experts, when in reality they offer raw beginners.  You can always spot inferior Remote DBA offering when they do not publish the names and resumes of their Remote DBA staff.  You must also take care to keep your Oracle support in your home country and avoid foreign Remote DBA support.  This Computerworld article notes just a few of the  perils of entrusting your Oracle database to citizens of foreign nations. 

Here we see a Remote DBA provider that claims to offer remote Oracle support experts, but this publication by an Oracle ACE says that their "experts" are really beginners:  "I have taught hundreds of people how to administer Oracle during my career as an Oracle instructor. I'm currently training two new folks at Remote DBA Experts". 

Most reputable Remote DBA providers pride themselves on being honest and straightforward, but there are hundreds of Remote DBA providers advertising services on the web, some which appear to be dishonest. For example, one foreign Remote DBA provider openly discusses being dishonest with Oracle Technical Support, a very bad idea:

“Well, in all honesty, I do find myself telling Oracle support occasional “little white lie”. By nature, I am a very truthful person, but I can imagine legitimate (or at least justifiable) reasons to withhold certain details from Oracle Support.”

In sum, when choosing a Remote DBA provider, always seek Oracle Remote DBA support within your home country to ensure full legal protection. Also, avoid any Remote DBA provider that does not disclose the names, credentials and work history of their remote support staff.